Pet-friendly holiday villas in Ibiza

• How can I book a villa with Eivillas?

You can use our search engine on the website by selecting your travel dates and number of guests. The system will show all available villas in real time that match your criteria.

Our system also allows flexible date searches, ideal if you don’t have fixed dates. For example, you can search for “one week in June” or use a ±3-day margin to see all suitable options.

• Can I book a villa directly online?

Yes. Once you select the villa you like, you can complete the booking online and receive immediate confirmation by email.

In addition to the villas shown on our website, we also manage a private off-market collection of exclusive villas that cannot be publicly advertised at the owner’s request. If you are looking for something truly special, contact us directly and we will present confidential options.

• Do I need to make a payment to confirm the booking?

Yes. To secure your booking, an initial payment is required (usually around 30% of the total amount). The remaining balance is typically paid a few days before arrival or directly upon arrival at check-in.

• What happens after I make my booking?

After completing your booking, you will receive a confirmation email with access to our guest portal. There you can review all booking details and communicate with our team to plan your stay.

• Are electricity, gas, water and internet included?

Yes, all essential utilities are included in the rental price.

• Is cleaning included?

All villas include at least a final cleaning. Most villas also include a mid-week cleaning service, and for stays of two weeks or more, a full cleaning every 7 days. Additional cleaning services can be arranged upon request at an extra cost.

• Are bed linen and towels included? How often are they changed?

Yes. Upon arrival, all beds are prepared and towels (including pool towels) are provided. In some villas, linen and towels are changed once mid-stay; for stays of two weeks or more, an additional change every 7 days is included. Extra changes are available upon request for a small supplement.

• Is there a washing machine?

Yes, all villas are equipped with a washing machine.

• Is there an iron and ironing board?

Yes, all villas include an iron and ironing board.

• Is there internet?

Yes, all villas offer free Wi-Fi.

• Will there be food and drinks in the fridge upon arrival?

No, food and drinks are not included by default.

However, we offer a “Full Fridge” service that can be requested at least 24 hours in advance, with over 400 products including fresh food, premium drinks, organic local products and essentials such as sunscreen, mosquito repellent and toothpaste.

• Can I book a private chef?

Yes. A private chef service can be arranged upon request at an additional cost.

The chef will create a fully personalised menu according to your preferences. You may suggest dishes or let the chef surprise you. Vegetarian and special dietary requirements can be accommodated.

• Can we organise a special dinner or private event?

Yes, special dinners or private events can be organised upon request. Our team will assist with coordination and details.

• Can we book massage services?

Yes, professional massage therapists can be arranged in the villa upon request.

• Can we book a chauffeur or private transfers?

Yes, we can arrange private chauffeurs and airport transfers upon request at an additional cost.

• What is the personalised Holiday Planner?

It is a personalised concierge service offering experiences such as boat rentals, private chefs, in-villa spa treatments, excursions, activities and VIP reservations. All experiences are tailored to your preferences.

• How can I book extra services or experiences?

Once your booking is confirmed, you will have an assigned Eivillas agent and access to the guest portal, where you can request any extra services. We recommend booking in advance, especially during high season.

• Is the Holiday Planner service included?

Yes, the concierge service is included. You only pay for the services or activities you book.

• Can you organise transport and car rentals?

Yes. We arrange private transfers, car rentals (from economy to luxury) and chauffeur services.

• How does check-in work?

On arrival, a member of our team will personally welcome you, hand over the keys, show you the villa and explain house rules and facilities.

• What are the check-in hours?

Standard check-in is between 4:00 pm and 12:00 am. Early or late check-in may be arranged upon request. Late arrivals without prior notice may incur a €60 fee.

• What is the check-out procedure?

On departure day, our representative will meet you at the villa at the agreed time (usually before 10:00 am) to collect the keys and perform a brief inspection. If everything is in order, the security deposit is released within approximately 48–72 hours.

• Can I request a late check-out?

Yes. Late check-out may be possible depending on availability and may involve an additional cost or an extra night if after 3:00 pm.

• What if my arrival is delayed?

Please inform us as soon as possible. With prior notice, we will coordinate a late check-in.

• In which currency can I pay (€ £ $ BTC USDT)?

Prices are set in euros (€). We accept bank transfer, PayPal and credit/debit cards (Visa, Mastercard, American Express).

We also accept cryptocurrencies: Bitcoin (BTC) and USDT via Solana, Tron (TRC20) or Ethereum networks.

PayPal and American Express payments may incur a 3% surcharge.

• How does the security deposit work?

The deposit is not charged but pre-authorised on a credit card. If no damages occur, it is automatically released within 48–72 hours after departure.

• Are there any hidden costs?

No. Prices are fully transparent. VAT is always included. Final cleaning and tourist tax depend on the property and are clearly shown before booking and in the confirmation.

• What is the cancellation policy?

The cancellation policy depends on the property and is communicated before confirmation.

• How do I access my booking details?

You will receive access to our guest portal with all booking information, villa location, check-in details and services.

• Will I receive a welcome guide?

Yes. A few days before arrival, we send a Welcome Guide with useful local information and recommendations.

• How can I contact Eivillas during my stay?

You will have an assigned agent and a 24/7 emergency contact. You can reach us by phone, WhatsApp or email at any time.

• I am an owner – how can I rent my villa with Eivillas?

Contact us via our owners’ form or directly. We will evaluate your property and explain collaboration options.

• What services do you offer owners?

Full management including marketing, bookings, guest assistance, cleaning, maintenance and 24/7 support.

•  How are bookings and calendars managed?

Owners have access to a platform with real-time availability and can block dates. We optimise occupancy and pricing.

• What costs or commissions apply?

We work on commission only—no fixed fees. Details are agreed in advance.

• Does my villa need a licence?

Yes. A valid tourist licence is mandatory. We can advise on the process.

• Do you work with agencies and concierges?

Yes. We collaborate with professional partners seeking quality villas and reliable local support.

• How do agencies check availability and prices?

We provide access to Ibizavillaexplorer, our private platform for partners, showing prices and availability in real time and allowing unbranded PDF exports.

• Who assists the guest during the stay?

Our local Eivillas team.

• What information do you need from agencies?

Guest profile (family/friends/couple), ages, nationality and any relevant details.

• Can you organise extras for agency clients?

Yes, including chefs, transfers, boats and experiences.

• How can agencies start a collaboration?

Email info@eivillas.com with your company details. Approved partners receive login credentials for Ibizavillaexplorer.