Pre-booking Information

These General Booking Conditions (hereinafter General Conditions) shall govern the commercial relationship between Eivillas Holiday Homes SL and the user or client as a result of the bookings made through the forms provided by Eivillas Holiday Homes SL on its website www.eivillas.com .

Booking through the websites of Eivillas Holiday Homes SL shall imply the express acceptance by the client or user of these conditions, as well as the terms of use established for browsing the pages owned by Eivillas Holiday Homes SL.

These conditions shall apply without prejudice to any applicable legal regulations in each particular case.

The General Conditions of Contract regulate the distance booking relationship between Eivillas Holiday Homes SL and the user or client, in accordance with legal provisions, especially Law 7/1998 of April 13 on General Contracting Conditions, Law 3/2014 of March 27 amending the revised text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018 of December 5 on the Protection of Personal Data and Guarantee of Digital Rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996 of January 15 on the Regulation of Retail Trade, and Law 34/2002 of July 11 on Information Society Services and Electronic Commerce.

Eivillas Holiday Homes SL reserves the right to make any changes it deems appropriate, without prior notice, to the General Conditions. Such modifications may be made through its websites by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly replaced by subsequent ones. However, Eivillas Holiday Homes SL reserves the right to apply Special Contracting Conditions with preference over these General Conditions when deemed appropriate, announcing them in due time and form. Users shall be subject to the conditions in force at the time of booking.

Users may register on the website to make online bookings in the corresponding section. In accordance with current data protection regulations, Eivillas Holiday Homes SL informs users that the personal data collected during the registration and booking process will be incorporated into a data processing system owned by Eivillas Holiday Homes SL, for the purpose of processing such actions and managing subsequent related actions.

In accordance with the rights granted by the current data protection regulations, users may exercise their rights of access, rectification, limitation of processing, deletion, portability, and opposition to the processing of their personal data, as well as the consent given for the processing thereof, by sending their request to the address mentioned above or to the email info@eivillas.com. You may also contact the competent Supervisory Authority to file any claim you deem appropriate (For more information, refer to the website’s privacy policy).

All website content is originally in Spanish and translated into English, French, and German.

Eivillas Holiday Homes SL informs that the booking procedure through its web pages is detailed in the corresponding section for booking formalization.

Likewise, Eivillas Holiday Homes SL informs that the user can access the terms of use available on the same website.

By booking with Eivillas Holiday Homes SL through its website, the user or client expressly declares to know, understand, and accept these terms of use and the General Conditions. Likewise, the user declares to be of legal age, or a legally emancipated minor, and to have the legal capacity to access the websites of Eivillas Holiday Homes SL and to contract through them. The user is responsible for treating the identity and password obtained during registration confidentially and responsibly and may not transfer them to another.

Once the booking is made, the user will see the booking confirmation on the screen, which can be printed as proof of the booking. The booking confirmation and proof (user’s printout) are not valid as an invoice.

 

BOOKING OPERATION

Booking Offers and Price Reference

In compliance with current regulations, and especially Law 34/2002 on Information Society Services and Electronic Commerce, Eivillas Holiday Homes SL provides information in the corresponding section for booking formalization on all possible bookings, their features, and prices. However, Eivillas Holiday Homes SL reserves the right to withdraw, replace, or change the offers available to clients through its website by simply changing the content thereof. Thus, the products and/or services offered at any given time by the Eivillas Holiday Homes SL website shall be governed by the General Conditions in force at that time. Furthermore, Eivillas Holiday Homes SL may cease offering, without prior notice and at any time, access to the aforementioned products and/or services.

Price Indication

Each available booking will indicate its price in euros and whether VAT or any other applicable tax is included. The prices shown on the screen will be those in effect at that time.

Availability

The availability of offers provided by Eivillas Holiday Homes SL through its website may vary depending on customer demand. Although Eivillas Holiday Homes SL updates the database periodically, the requested booking may already be full at that time. In such case, Eivillas Holiday Homes SL will send an email to the client informing them of the unavailability of the offer.

Payment Methods

Eivillas Holiday Homes SL offers the following payment methods:

• Partial payment at the time of booking: Eivillas Holiday Homes SL requires credit card details from the booking holder to formalize the booking, charging an amount depending on the selected booking type, starting at 20% of the total invoice. The remaining amount will be settled depending on the booking type, either one month or one week before the date or at the establishment on the day of arrival.

Booking Cancellation

Eivillas Holiday Homes SL has the following cancellation policy: Depending on the selected booking type, the client may cancel up to one month before the arrival date, receiving a refund of 20% of the total amount. The full amount will never be refunded. Some bookings and/or deposits are non-refundable. If the client does not show up without prior notice, the full amount of the booking will be charged.

Withdrawal

According to Article 103 of Law 3/2014 of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users, services or goods tailored to the consumer’s specifications or clearly personalized, or which by their nature cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal rights.

Claims

If the user wishes to file a claim, they must contact info@eivillas.com or send a written request to the address Las Lavandas, 10 1o-1a Siesta, 07849 Cala Llonga (Illes Balears). Eivillas Holiday Homes SL also has official complaint forms available to consumers and users. Online dispute resolution under Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, available at: https://ec.europa.eu/consumers/odr

Applicable Law and Jurisdiction

Eivillas Holiday Homes SL also reserves the right to take civil or criminal action it deems appropriate for the misuse of its website and content or for breach of these conditions.

The relationship between the user and the provider shall be governed by current and applicable Spanish regulations. In case of any dispute, the parties may submit their conflicts to arbitration or go to ordinary jurisdiction, complying with the rules on jurisdiction and competence.

Last update: May 14, 2024